Terms & Conditions


RETURNS POLICY

Manon & Moss accepts return of merchandise that is undamaged or has manufactures defects, within 14 days of purchase with the original receipt and where the manufacturers tags are still attached.

A credit note for the same value will be issued, valid for 12 months from the date of issue.

 

REFUND POLICY

Refunds will only be issued on defective merchandise that cannot be replaced.

If goods are returned damaged or faulty due to manufacturers defects, Manon & Moss wherever possible, will endeavour to repair or replace the goods to the customers satisfaction.

Should Manon & Moss not be able to repair or replace the goods, a full refund of the purchase price will be offered to the customer.

 

CREDIT NOTES POLICY

If a customer holds credit with Manon & Moss, it is to be redeemed before another payment method is applied.

Credit is to be redeemed within 12 months of the date of issue.

 

LAY-BY POLICY – Our Terms

The Minimum Lay-by amount is $200.

Lay-bys will not be offered on sale items.

Lay-bys cannot be added to.

The customer cannot have more than 2 lay-bys open consecutively.

The first Lay-by is to be paid off before a third Lay-by can begin.

The Lay-by period is for 2 months from the date of purchase.

25% of the total is to be paid as the first instalment.

To complete the Lay-by, three (3) more payments of 25% of the purchase total are to be paid fortnightly

From the date of the initial instalment.

 

CHANGES TO THE ITEMS ON LAY-BY

Should a customer choose to change their Lay-by items and not incur an administration fee, the new chosen items will need to match or have a purchase value equal or higher than the original items.

 

LAY-BY CANCELLATIONS

Should a Lay-by be cancelled by the customer, an amount, not exceeding 20% of the total purchase value of the goods on Lay-by inclusive of GST maybe retained. This is to compensate Manon & Moss for administration, sales and storage costs and any loss in value in respect of the goods.

The customer will be entitled to an in-store credit for the balance remaining.

 

FAILURE TO MAKE PAYMENT

Should any of the instalments not be paid within 7 days of their due date, Manon & Moss will make one (1) attempt to contact the customer for payment.

Any failure by the customer to make the payments required by the due date, an amount, not exceeding 20% of the total purchase value of the goods on Lay-by inclusive of GST maybe retained. This is to compensate Manon & Moss for administration, sales and storage costs and any loss in value in respect of the goods.

The customer will be entitled to an in-store credit for the balance remaining.

 

LAY-BYS COLLECTION

Once the Lay-by sale has been completed, the goods are to be collected within a period of 7 days from the completion of the sale.

For goods that have passed the date for collection a storage fee will be charged at the current market rate.

 

ORDERS POLICY

Orders can be placed subject to supplier confirmation. If the item can be obtained, Manon & Moss will notify the customer.

A 50% deposit must be paid for the order to be placed.

For circumstances beyond the control of Manon & Moss should supply not proceed, the customer will be entitled to a full refund of any deposit paid.

There are no returns or refunds on customer orders unless the goods are deemed to have manufacturers defects.

It is the customers responsibility to check the quoted dimensions and ensure the item / items can be moved into the customers assigned location with adequate access.

Manon & Moss will contact the customer when the goods are ready for collection or delivery. Delivery charges are in addition to the cost of goods.

Final payment will be required prior to collection or delivery.